22vip Privacy Policy

1.Introduction

22vip ("we", "us", or "our") is committed to protecting the privacy of all players who use our online casino and sports betting platform. This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, the circumstances under which we may share it, and the steps we take to keep it secure. It also sets out the rights you have in relation to your personal data and how you may exercise those rights.

By registering an account with 22vip or by continuing to use the Platform after this Privacy Policy has been published or updated, you acknowledge that you have read and understood this policy. If you do not agree with this Privacy Policy, you should not use the Platform. This policy should be read alongside our Terms and Conditions, which govern your use of the Platform more broadly.

2.Information We Collect

We collect personal information from you in several ways when you interact with the 22vip Platform. The categories of personal data we may collect include:

• Registration data — your username, password (stored in hashed form), date of birth, and any other information provided when creating your 22vip account.
• Identity verification data — national ID numbers, copies of official identification documents, and proof of address, collected when KYC verification is required.
• Financial data — deposit and withdrawal amounts, transaction timestamps, mobile wallet numbers (bKash, Nagad, Rocket, Upay) used for transactions, and transaction reference identifiers.
• Usage data — IP address, device type, browser type, operating system, pages visited, session duration, game play history, and betting activity on the Platform.
• Communications data — the content of messages sent to our support team via email, and any feedback or complaints submitted through available channels.

3.How We Use Your Information

22vip uses the personal information we collect for the following purposes, each of which is necessary for the operation of the Platform and delivery of services to you:

• Account management — to create, maintain, and administer your 22vip player account, including processing your registration, verifying your identity, and managing your account settings.
• Transaction processing — to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records.
• Regulatory compliance — to comply with applicable anti-money laundering, counter-terrorism financing, and age verification obligations, including conducting KYC checks as required.
• Platform improvement — to analyse aggregated usage data for the purpose of improving the Platform's features, performance, game library, and user experience for mobile users in Bangladesh.
• Security and fraud prevention — to monitor transactions and account activity for suspicious patterns, to investigate suspected fraud or prohibited conduct, and to protect the integrity of the Platform.
• Customer support — to respond to your enquiries, complaints, and support requests, and to maintain records of communications for quality assurance and dispute resolution.

4.Legal Basis for Processing

22vip processes your personal data on the following legal bases, each of which applies to one or more of the processing activities described in this policy:

• Contractual necessity — processing required to enter into or perform our contract with you, including account creation, payment processing, and provision of gameplay services.
• Legal obligation — processing required to comply with applicable laws and regulations, including anti-money laundering laws, age verification requirements, and tax reporting obligations.
• Legitimate interests — processing carried out for purposes of fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent — where you have given us your explicit consent to process your data for a specific purpose. You may withdraw consent at any time by contacting our support team.

5.Sharing Your Information

22vip does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your personal information with third parties only in the following limited circumstances:

• Payment processors — transaction-related data is shared with mobile wallet operators (bKash, Nagad, Rocket, Upay) strictly for processing your deposits and withdrawals.
• Game providers — aggregated, non-personally-identifiable gameplay data may be shared with studio partners such as Pragmatic Play, Evolution Gaming, and Ezugi for game performance and RNG certification purposes.
• Regulatory and law enforcement authorities — personal data may be disclosed to government bodies or law enforcement agencies where required by applicable law, court order, or regulatory request.
• Service providers — trusted technology vendors who assist 22vip in operating the Platform (hosting, analytics, security) may have limited access to your data solely for the purpose of delivering those services to us.

Any third parties with whom we share personal data are required by contract to maintain the confidentiality of that data and to use it only for the specific purpose for which it was shared. We do not authorise any third party to use your personal data for their own independent purposes.

6.Payment Data and Mobile Wallet Information

When you make a deposit or withdrawal on 22vip using bKash, Nagad, Rocket, Upay, or any other supported mobile wallet service, we collect and retain: the mobile number associated with that wallet, the transaction amount in BDT, the date and time of the transaction, and the transaction reference number provided by the payment operator. This data is used solely to process your transaction, to reconcile financial records, and to comply with our anti-money laundering obligations.

22vip does not store full mobile wallet credentials or PIN numbers. Payment authentication is handled directly between you and your wallet provider. We apply the same SSL encryption and access controls to payment data as we do to all other personal data held on the Platform.

7.Cookies and Tracking Technologies

22vip uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you access a website. We use the following categories of cookies:

• Essential cookies — required for the Platform to function correctly, including session management, authentication, and security. These cannot be disabled without impairing Platform functionality.
• Analytics cookies — collect aggregated, anonymised data about how users interact with the Platform, which pages are most visited, and where errors occur. This data helps us improve Platform performance.
• Preference cookies — remember your account settings and preferences, such as language selection and display options, so you do not need to re-enter them each visit.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. By continuing to use the Platform after being informed of our cookie use, you consent to cookies as described in this policy.

8.Data Retention

22vip retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. In practice, account data and financial transaction records are retained for a minimum of five years following account closure, in order to satisfy our obligations under applicable anti-money laundering and financial record-keeping regulations.

Where personal data is no longer required for any lawful purpose, it will be securely deleted or anonymised. Support communications are generally retained for two years from the date of the most recent communication. Usage and analytics data in anonymised form may be retained indefinitely for internal research and platform improvement purposes.

9.Data Security

22vip takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL encryption for all data transmissions, restricted access controls so that personal data is accessible only to staff who need it to perform their duties, regular security assessments of our Platform infrastructure, and secure data storage with encrypted backups.

While we take all reasonable precautions to safeguard your data, no method of internet transmission or electronic storage is completely secure. In the event of a data breach likely to result in a risk to your rights and freedoms, we will notify you and any relevant regulatory authority as required by applicable law. You can help keep your account secure by using a strong, unique password and not sharing your login credentials with anyone.

10.Your Rights

Subject to applicable law, you have the following rights in relation to the personal data that 22vip holds about you. To exercise any of these rights, please contact us at [email protected] with your account details and a description of your request:

• Right of access — you may request a copy of the personal data we hold about you, together with information about how it is being processed.
• Right to rectification — you may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure — in certain circumstances, you may request that we delete personal data we hold about you. This right is subject to our legal obligations to retain certain data, such as financial records required for regulatory compliance.
• Right to restriction — you may request that we restrict the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to object — where we process your personal data on the basis of our legitimate interests, you have the right to object to that processing. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests.

We will endeavour to respond to all data rights requests within 30 days of receipt. In some cases we may require up to 60 days and will notify you if an extension is needed. We do not charge a fee for exercising your rights unless a request is manifestly unfounded or excessive.

11.Children's Privacy

The 22vip Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a person under the age of 21 without appropriate consent, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has provided personal data to 22vip, please contact us immediately at [email protected].

12.Changes to This Privacy Policy

22vip reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify you by posting a prominent notice on the Platform or, where we hold a valid email address for your account, by sending an email notification. Your continued use of the Platform following the posting of any updated Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.

13.Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a complaint about how 22vip has handled your personal data, please contact our support team. We take all privacy enquiries seriously and aim to respond promptly. Our support team is available 24 hours a day, 7 days a week.

Contact email: [email protected] — this address is for support, data rights, and compliance enquiries. This email address is displayed as plain text only and is not a clickable link. We aim to acknowledge all privacy-related enquiries within 24 hours and provide a substantive response within 30 days.